Conflict Manager

Author: ProfGuide
Conflict Manager

Conflict is a natural part of human interaction, and it can arise in any setting, from personal relationships to business negotiations. As a result, conflict management has become a crucial profession in many industries. A conflict manager is an expert in resolving disputes between individuals or groups. In this article, we will discuss the ins and outs of the conflict manager profession, including specializations, tasks, demand, salary ranges, and more. By the way, recently the ProfGuide career guidance center has developed a precise career orientation test, which will tell you which professions are suitable for you, provide a conclusion about your personality type and intelligence.


Introduction to Conflict Manager as a profession

A conflict manager is a professional who helps individuals or groups resolve disputes. Conflict management involves the use of various techniques and strategies to address conflicts, such as negotiation, mediation, and arbitration. The goal of a conflict manager is to find a mutually acceptable solution that satisfies all parties involved.


Conflict management is a diverse field with many different specializations. Some conflict managers work in specific industries, such as healthcare, education, or law. Others specialize in certain types of disputes, such as family conflicts, workplace conflicts, or community disputes.

Tasks and responsibilities

Conflict managers have several responsibilities, including:

  • Conducting assessments of conflict situations
  • Developing and implementing strategies for resolving disputes
  • Facilitating communication and negotiation between parties
  • Providing mediation services
  • Conducting training sessions on conflict resolution for organizations and individuals
  • Drafting and reviewing contracts and agreements

Pros and Cons

Like any profession, conflict management has its pros and cons. Here are some of the advantages and disadvantages of working as a conflict manager.


  • High demand: With conflict being a constant part of human interaction, there is a high demand for conflict management professionals.
  • Job satisfaction: Conflict managers have the satisfaction of helping people resolve disputes and avoid litigation.
  • Flexibility: Conflict management can be a freelance or contract-based profession, allowing for a flexible work schedule.
  • Diverse opportunities: There are many specializations and industries to work in, allowing for a diverse and interesting career.


  • High stress: Conflict management can be a high-stress profession, as the conflict manager is responsible for finding a resolution to a contentious situation.
  • Emotional strain: Dealing with emotional parties and intense conflicts can take a toll on a conflict manager's emotional well-being.
  • Long hours: Conflict managers may work long hours, especially during periods of high demand.
  • Difficult clients: Some clients may be difficult to work with, making the conflict management process more challenging.


The demand for conflict management professionals is high in the United States, Canada, Great Britain, and Australia. As more organizations recognize the importance of conflict resolution, the demand for conflict managers continues to grow. In addition, the COVID-19 pandemic has led to an increase in disputes, further driving demand for conflict management services.

Salary ranges

The salary for conflict managers can vary widely depending on location, industry, and experience. Here are some salary ranges for conflict management professionals in the United States, Canada, Great Britain, and Australia.

United States:

  • Entry-level: $40,000-$60,000
  • Mid-level: $60,000-$100,000
  • Senior-level: $100,000-$150,000+


  • Entry-level: CAD 45,000-65,000
  • Mid-level: CAD 65,000-100,000
  • Senior-level: CAD 100,000-150,000+

Great Britain:

  • Entry-level: £25,000-£30,000
  • Mid-level: £30,000-£50,000
  • Senior-level: £50,000-£80,000+


  • Entry-level: AUD 50,000-70,000
  • Mid-level: AUD 70,000-100,000
  • Senior-level: AUD 100,000-150,000+

Note that these are only rough estimates and salaries may vary based on several factors, including location, industry, and experience.

Where do Conflict Managers work?

Conflict managers can work in a variety of settings, including government agencies, law firms, corporations, nonprofit organizations, and healthcare facilities. They may also work as independent contractors or freelancers. Conflict management is needed in any setting where conflicts may arise, including workplaces, schools, hospitals, and communities.

Conflict managers are especially important in legal settings, such as courtrooms or law firms, where they can serve as mediators or arbitrators. In these settings, conflict managers help parties avoid costly litigation and reach mutually acceptable solutions.

Important qualities of a successful Conflict Manager

Successful conflict managers possess several important qualities, including:

  • Excellent communication skills: Conflict managers must be skilled communicators who can facilitate conversations between parties effectively.
  • Emotional intelligence: Conflict managers must be able to understand and manage their own emotions, as well as the emotions of others.
  • Empathy: Conflict managers must be able to understand and relate to the perspectives of all parties involved in a dispute.
  • Critical thinking: Conflict managers must be able to analyze complex situations and develop effective strategies for resolving conflicts.
  • Neutrality: Conflict managers must remain neutral and impartial during conflict resolution processes.

Step-by-step career path

Here is a step-by-step career path for becoming a conflict manager:

  1. Earn a bachelor's degree: While not always required, a bachelor's degree in a related field, such as psychology, sociology, or communication, can be helpful in preparing for a career in conflict management.
  2. Gain experience: Internships or entry-level positions in related fields, such as social work or counseling, can provide valuable experience in conflict resolution.
  3. Pursue additional education: Earning a master's degree in conflict resolution, mediation, or a related field can provide advanced training and expertise.
  4. Obtain certification: Certification from a recognized organization, such as the Association for Conflict Resolution, can demonstrate expertise and professionalism in the field.
  5. Build a network: Networking with other conflict management professionals and organizations can help to establish a professional reputation and find job opportunities.

How to become a Conflict Manager

The requirements for becoming a conflict manager can vary depending on the location and type of job. In the United States, a bachelor's degree in a related field may be sufficient for entry-level positions, while more advanced positions may require a master's degree or certification.

Higher education programs in conflict management or related fields typically take two to three years to complete, depending on the program and level of education. Residency or graduate programs may be required in some cases.

Where to become a Conflict Manager

Here are five examples of institutions that offer conflict management programs in the United States, Canada, Great Britain, and Australia:

United States:

  1. George Mason University's School for Conflict Analysis and Resolution
  2. University of California, Irvine's Conflict Resolution Certificate Program
  3. Columbia University's Masters of Science in Negotiation and Conflict Resolution
  4. Southern Methodist University's Dispute Resolution Program
  5. Creighton University's Master of Science in Negotiation and Conflict Resolution


  1. University of Waterloo's Conflict Management Certificate Program
  2. Carleton University's Conflict Resolution Program
  3. University of Saskatchewan's Conflict Resolution Program
  4. University of Victoria's Graduate Certificate in Conflict Resolution
  5. York University's Graduate Program in Dispute Resolution

Great Britain:

  1. University of York's MA in Conflict Resolution and Reconciliation
  2. University of Bradford's MA in Peace, Conflict and Development Studies
  3. University of Bristol's MA in Conflict Transformation and Social Justice 4. University of Kent's LLM in Dispute Resolution
  4. Queen Margaret University's MSc Conflict Resolution and Mediation


  1. La Trobe University's Master of Conflict Management and Resolution
  2. Bond University's Graduate Certificate in Conflict Resolution
  3. University of South Australia's Graduate Certificate in Conflict Management
  4. University of Melbourne's Graduate Certificate in Dispute Resolution
  5. University of Adelaide's Master of Mediation and Conflict Resolution

These institutions offer a range of conflict management programs, including bachelor's and master's degrees, certificates, and specialized training courses.

Can you enter the profession with a different degree?

While a degree in a related field can be helpful, it is not always necessary to become a conflict manager. Relevant work experience and specialized training in conflict management can be sufficient for entry-level positions. However, advanced positions may require higher education or certification in the field. Additionally, having a background in law, social work, or counseling can be beneficial in conflict management.

In conclusion, the conflict manager profession is an essential field in today's society, with a high demand for professionals who can effectively manage disputes and conflicts. While the profession can be challenging, it can also be rewarding for those who have the necessary skills and qualities. If you are interested in pursuing a career in conflict management, there are many educational and training opportunities available in the United States, Canada, Great Britain, and Australia.

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